Terms and Conditions (AGB) – BonsaiGrid.com

October 12, 2026 · 

1. Scope and Provider

1.1 These Terms and Conditions (“Terms”) apply to all contracts between Thitiporn Weber, trading as BonsaiGrid.com, Beinstr. 12, 64584 Biebesheim, Germany, email: info@bonsaigrid.com (“we”, “us”) and users of our website bonsaigrid.com and its services (“you”).

1.2 “Consumer” means any natural person who concludes a contract for purposes that are predominantly outside their trade, business or profession. “Business” means any person or entity acting in the exercise of their trade, business or profession.

1.3 Terms of the user that deviate from or add to these Terms do not apply unless we have expressly agreed to them in writing.

1.4 The contract language is English.

2. Our Services

2.1 BonsaiGrid is an online bonsai community and learning platform. Depending on the access level, it includes: a knowledge base and quick guides; interactive tools (“Pocket Guides”); the Support Clinic, where members can submit photos and questions about their trees and receive feedback from experts; the community forum and marketplace “The Grid”; the Bonsai Market Indicator; live workshops and masterclasses; and a video library with recordings.

2.2 The scope of each access level (Free, Starter, Plus, and any other level) is as described on our website at the time of your order.

2.3 We may change or discontinue individual features if there is a valid reason (for example, technical developments, legal requirements, security, or lack of use), the change causes you no additional costs, and we inform you clearly in advance. If a change affects your access to or use of the services more than only to a minor extent, you may terminate the contract free of charge within 30 days of our notice.

2.4 We use reasonable efforts to keep the services available. Temporary interruptions, for example for maintenance, are possible. We do not guarantee uninterrupted availability.

2.5 The Support Clinic provides general horticultural guidance based on the photos and information you submit. We use reasonable efforts to respond but do not guarantee response times or a particular result. Use of the Support Clinic is subject to fair use; excessive or automated use may be limited.

2.6 The Bonsai Market Indicator provides calculated reference values and estimates. It is not a professional appraisal and not financial or investment advice.

3. Conclusion of Contract and Account

3.1 The presentation of our services on the website is not a binding offer, but an invitation to place an order. By clicking the order button (labelled, for paid services, “Order with obligation to pay” or similar), you submit a binding offer. We accept it by confirmation email or by providing access to the service.

3.2 Before submitting your order you can review and correct your entries using the browser’s back function or the editing options in the checkout. We send you an order confirmation by email. You can access these Terms at any time on our website; we recommend saving them. We do not otherwise make the contract text available after conclusion of the contract.

3.3 A free account is created by registration. The contract for the free access level is concluded when we confirm your registration.

3.4 You must be at least 18 years old or have the legal capacity to enter into the contract. You must provide accurate and complete information and keep it up to date. Each account may be used by one person only; you may not share your login credentials.

3.5 You are responsible for the confidentiality of your credentials. Please notify us immediately if you suspect unauthorised access. You are liable for use of your account by third parties to the extent you are responsible for it.

4. Prices and Payment

4.1 The prices shown at the time of your order apply. For consumers, prices include statutory VAT where applicable.

4.2 Payments are processed by Stripe Payments Europe, Ltd. and its affiliates (“Stripe”) using the payment methods offered at checkout. Your payment data is processed in accordance with our Privacy Policy and Stripe’s terms.

4.3 Recurring billing. Paid memberships are billed monthly in advance. The charge is made on the same calendar day of each month as the day your membership started. If a month has no such day, the charge is made on the last day of that month.

4.4 If a payment fails or is reversed, we will notify you. If the amount remains unpaid after a reminder with a reasonable deadline, we may suspend your access to paid features until payment is made, and we may terminate for good cause in accordance with Section 6.4.

4.5 Discount and founder codes. Discount codes are valid only as described when the code was issued, only once per customer, and cannot be combined unless stated otherwise. The “Founder” price of €9 per month for the Plus level applies to the first 25 Founder Members for as long as their Plus membership continues without interruption. It ends if the membership is terminated by either party or lapses.

4.6 Price changes. We will inform you in text form of any price increase for existing paid memberships at least 30 days before it takes effect. An increase only applies if you expressly agree to it. If you do not agree, the membership continues at the previous price, but we may terminate it ordinarily with 30 days’ notice to the end of a billing period.

4.7 For Businesses, fees already paid are non-refundable, except where mandatory law provides otherwise.

5. Live Workshops, Masterclasses and Recordings

5.1 Workshops and masterclasses can be booked individually or at member prices. Each ticket forms a separate contract. Date, time, speaker and format are as stated in the event description. Access details are sent to you by email.

5.2 We may replace a speaker or reschedule an event for good reason, for example illness. If we cancel an event or you cannot attend the new date, we refund the price paid within 14 days.

5.3 You are responsible for your own internet connection and technical equipment. If an event is substantially impaired due to a fault on our side, we will provide a replay or refund a proportionate amount.

5.4 If you attend a live event, you receive access to its replay [for as long as we operate the workshop archive; if we discontinue it, we will notify you at least [3] months in advance]. Member discounts on recordings apply as shown at checkout for as long as your membership is active.

5.5 Non-attendance does not entitle you to a refund, except where statutory rights apply.

6. Term and Termination

6.1 Paid memberships run for one month and renew automatically for a further month each time unless terminated.

6.2 You may terminate a paid membership at any time, effective at the end of the current paid billing period. You can do this via the cancellation function “Cancel contracts here” on our website [accessible withlogin], in your account settings, or by email to info@bonsaigrid.com. After you confirm, we send you a confirmation of termination by email stating the date on which the contract ends.

6.3 After termination takes effect, you keep access until the end of the paid billing period. We do not refund amounts for the remaining part of an already paid period, unless a statutory right (for example, the right of withdrawal or a right to terminate under Section 2.3) applies.

6.4 Both parties may terminate for good cause. Good cause exists in particular if you materially or repeatedly breach these Terms or the community rules (Section 8), after we have given you a warning where reasonable, or if you are in default with payment as described in Section 4.4.

6.5 Either party may terminate a free account at any time.

6.6 After termination, we delete or anonymise your account data in accordance with our Privacy Policy and statutory retention obligations.

7. Right of Withdrawal for Consumers

Consumers have a statutory right of withdrawal. Details, including the conditions under which the right expires and the model withdrawal form, are set out in our separate Information on the Right of Withdrawal Cancellation Policy

8. Community, Support Clinic and User Content

8.1 Rights to read, post and use the Support Clinic depend on your access level as described on our website.

8.2 Community rules. You agree to behave respectfully and lawfully. Prohibited are in particular: unlawful, defamatory, discriminatory or harassing content; infringement of third-party rights; spam and unsolicited advertising; content that endangers minors; false information about the health of plants or products; and attempts to circumvent technical measures or the access levels. Commercial offers are only permitted in the marketplace sections and in accordance with Section 8.6.

8.3 We may moderate content, and we may remove content or restrict access if there are indications of a violation of these Terms or the law. We will take account of your legitimate interests and inform you of the reasons, unless legal reasons prevent this.

8.4 Your content. You remain the owner of the photos, texts and other content you upload (“User Content”). You grant us a non-exclusive, worldwide, royalty-free right to store, display and make User Content available to other members within the services and to process it for providing the services, including the Support Clinic. Where you delete content, this right ends, except for content already quoted or answered by others in discussions and where we are legally required to retain it. You confirm that you have the necessary rights to the User Content.

8.5 Notices. You can report unlawful content to info@bonsaigrid.com. Please include the exact location (URL) of the content and an explanation of why it is unlawful. We will review it without undue delay.

8.6 Marketplace. In the marketplace section of The Grid, members can offer and request bonsai trees, pots, tools and related items. Contracts concluded between members are made exclusively between those members. We are not a party to them, do not verify offers or members, and do not guarantee the quality, existence, legality or delivery of any item. Sellers are responsible for compliance with applicable law, including consumer, tax, plant health, import and nature conservation regulations (for example, protected species and legal collection of trees). Items whose trade is prohibited, and plants that are diseased or subject to quarantine, may not be offered. Professional sellers must disclose their trader status and identity.

8.7 Statements by experts in the Support Clinic, workshops or forum reflect their professional assessment. They are not guarantees of success.

9. Intellectual Property and Permitted Use

9.1 The content of our services, including guides, videos, recordings, tools, algorithms, texts, graphics, trademarks and the site design, is protected by copyright and other rights and belongs to us or to our licensors and experts.

9.2 For the duration of your contract, you receive a personal, non-exclusive, non-transferable right to use the content for your own non-commercial purposes.

9.3 Not permitted are in particular: sharing login credentials; copying, recording, re-uploading, selling or publicly sharing recordings and guides; automated scraping or mass retrieval of content; and using content to train artificial intelligence models, unless we have agreed in writing.

9.4 If you violate these provisions, we may warn you, suspend your access and claim damages. Section 6.4 remains unaffected.

10. Defects

10.1 If our digital content or services are defective, the statutory warranty rights apply, including for consumers the provisions on contracts for digital products (Sections 327 ff. German Civil Code, BGB). Please report defects to info@bonsaigrid.com.

10.2 Care and styling advice depends on factors such as species, climate, location and condition of the tree, and on the accuracy of the information you provide. We therefore cannot guarantee that a tree will survive or develop in a particular way.

11. Liability

11.1 We are liable without limitation for intent and gross negligence, for injury to life, body or health, for fraudulently concealed defects, under guarantees we have expressly given, under the Product Liability Act, and in all other cases where liability cannot be excluded or limited by law.

11.2 In cases of slight negligence, we are liable only for breach of an essential contractual obligation (an obligation whose fulfilment is necessary for the proper performance of the contract and on which you may regularly rely), and only for the foreseeable damage typical for this type of contract.

11.3 Any further liability for slight negligence is excluded. Sections 11.1 to 11.3 also apply to the personal liability of our employees, contractors, experts and other agents.

11.4 We are not responsible for User Content or the content of external websites, or for contracts concluded between members.

12. Data Protection

We process personal data in accordance with our Data Privacy

13. Changes to these Terms

13.1 We may amend these Terms for ongoing contracts only with your consent. We will send you the amended Terms in text form and ask for your agreement. Your consent requires an active declaration (for example, a click).

13.2 If you do not consent, the existing Terms continue to apply. We may then terminate the contract ordinarily in accordance with Section 4.6, last sentence.

13.3 Changes that are required to comply with mandatory law, or that are exclusively to your advantage, do not require your consent.

14. Consumer Dispute Resolution

We are not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.

15. Governing Law and Jurisdiction

15.1 The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this applies only to the extent that mandatory consumer protection provisions of the country of your habitual residence are not thereby withdrawn from you.

15.2 If you are a Business, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is the competent court at our registered seat. For consumers, the statutory rules on jurisdiction apply.

16. Final Provisions

If individual provisions of these Terms are or become invalid, the validity of the remaining provisions is not affected. In place of the invalid provision, the statutory provisions apply.